Refund & Return Policy

Last updated: 2026-05-10. This policy covers all drop-shipped merchandise and food orders placed through TD Service LLC.

TD Service LLC is the merchant of record for every order placed through this site. We work with trusted fulfillment partners to ship orders directly to your address. Because we don't physically stock most items, our refund policy is structured around what our partners will actually take back.

✓ Eligible for refund or replacement

• Damaged in shipping — items arrived broken, ripped, soaked, or visibly destroyed. Send a photo within 7 days of delivery.
• Wrong item shipped — what arrived is not what you ordered (wrong size, wrong design, wrong product).
• Defective product — printing flaws on apparel, manufacturing defects, food spoiled or expired on arrival.
• Non-delivery — tracking shows delivered but you never received it (after we open a carrier investigation).
• Allergen / labeling issue on food — food contains an allergen or ingredient not disclosed on the listing.

⚠ Limited or no refund

• Buyer's remorse — change of mind, didn't like the color, decided you don't want it. Drop-ship items can't be restocked.
• Wrong size on apparel — please use the size chart before ordering. Size exchanges are not free; you may exchange at your cost (you pay shipping back + new item shipping).
• Custom / personalized items — anything with custom text, names, or designs is final sale unless defective.
• Food orders past 24 hours — perishable goods cannot be returned. Refund only if photo evidence shows spoilage on arrival.
• Late delivery — if the carrier delivered late but the item arrived in good condition, no refund (we don't control carrier transit times).

✗ Not eligible

• Sweepstakes entries (free or with purchase) — no purchase necessary, no refund.
• Donations to the Helping Hand pool — TD Service LLC is not a 501(c)(3); donations are not tax-deductible and cannot be refunded once the contribution has been distributed to a charity.
• Service jobs already completed (hauling, debris removal, cleanouts, scrap pickup) — disputes go through the Cancellation Policy section below, not the product-refund process above.
• Items requested for refund more than 30 days after the order date.

Cancellation Policy (service jobs)

Because TD Service LLC is owner-operated and books each job into a specific time slot, late cancellations directly displace other customers. The following terms apply to all booked service jobs (hauling, junk removal, cleanouts, scrap pickup):

• Free rescheduling — change your job date/time any time before the day-of, no fee.
• Cancel 24+ hours ahead — no fee, full refund of any deposit.
• Cancel less than 24 hours ahead — a $25 dispatch fee applies (covers fuel, schedule blockout, and lost slot opportunity).
• Same-day cancellation or no-show after the arrival window starts — a 35% cancellation fee applies (e.g. on a $200 booking, $70 fee retained; remainder refunded).
• Two cancellations on a single customer account result in being placed on our Do-Not-Serve list.

Weather, road closures, illness, or other emergency cancellations are reviewed case-by-case and the fee is usually waived. Call or text (309) 460-3999 as soon as you know.

Dispute Resolution

If a refund or cancellation decision is disputed, please contact us first at (309) 460-3999 or contact@tdservicellc.com — most disputes resolve within 1 business day.

Unresolved disputes are subject to the binding individual arbitration clause and class-action waiver in our Terms of Service (AAA Consumer Rules · 30-day opt-out window · small-claims exception preserved for Peoria County).

How to request a refund

Submit your request through our refund form — we review every request within 1 business day and email you the decision.

If your refund is approved, we issue payment within 48 hours via the original payment method (or PayPal / Venmo / Zelle if requested). For shipping damage or wrong items, we'll usually send a replacement at our cost before refunding — let us know which you'd prefer.

Photo evidence required

For damaged, defective, or wrong-item claims, please include clear photos of:

• The product as received (front + back if relevant)
• The shipping label (so we can match the order)
• Any spoilage, damage, or defect — close-up

Email photos to contact@tdservicellc.com with your order number.

Chargebacks

Please contact us first before opening a chargeback with your bank or PayPal. Most issues can be resolved within 1 business day directly. Filing a chargeback before contacting us results in fees, delays, and may prevent us from accepting future orders from your account.

This policy may be updated from time to time. Material changes will be announced 7 days in advance via email to past customers.